IT support courses can help you learn troubleshooting techniques, network configuration, customer service skills, and system administration basics. You can build expertise in software installation, hardware maintenance, and cybersecurity practices. Many courses introduce tools like ticketing systems, remote desktop applications, and network monitoring software, showing how these skills are applied in real-world IT environments.

Skills you'll gain: Hardware Troubleshooting, Network Troubleshooting, Network Infrastructure, Computer Hardware, Computer Networking, Technical Support and Services, Network Administration, End User Training and Support, Software-Defined Networking, Technical Support, Networking Hardware, System Configuration, Peripheral Devices, Data Storage, Information Technology, Configuration Management
Advanced · Course · 1 - 3 Months

Skills you'll gain: Overcoming Objections, Sales Process, Closing (Sales), Value Propositions, Rapport Building, Active Listening, Selling Techniques, Sales Presentation, Prospecting and Qualification, Digital Transformation, Business Communication, Sales, Technical Sales, Data Centers, Sales Strategy, Inside Sales, Customer Relationship Building, Customer Insights, Interviewing Skills, Outside Sales
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: Dynamic Host Configuration Protocol (DHCP), Linux Servers, User Accounts, Virtualization, Linux Administration, Lightweight Directory Access Protocols, Virtual Networking, Network Performance Management, Group Policy, Server Administration, Linux, Performance Tuning, Network Architecture, Virtual Machines, Network Administration, Network Security, Security Management, Cybersecurity, Disaster Recovery, Large Language Modeling
Intermediate · Specialization · 1 - 4 Weeks

Skills you'll gain: Cloud Computing Architecture, Cloud Services, Cloud Deployment, Generative AI, Cloud Security, Cloud Infrastructure, Cybersecurity, Cloud Platforms, Cloud Computing, Data Storage, Peripheral Devices, Computer Hardware, Cyber Attacks, System Configuration, Artificial Intelligence, Cloud Storage, OSI Models, General Networking, Data Security, Test Planning
Beginner · Specialization · 3 - 6 Months

Akamai Technologies, Inc.
Skills you'll gain: Endpoint Security, Database Systems, Computer Security Incident Management, Security Management, Ubuntu, Routing Protocols, Database Design, Application Development, Network Architecture, Linux Commands, TCP/IP, Operating Systems, Database Theory, Web Design and Development, Cascading Style Sheets (CSS), Web Development, Data Structures, Python Programming, Data Analysis, Software Development
Beginner · Professional Certificate · 3 - 6 Months

Skills you'll gain: Remote Access Systems, Desktop Support, Technical Support, Help Desk Support, Data Ethics, Network Troubleshooting, Telecommuting, Information Technology, Collaborative Software, Data Security, Artificial Intelligence
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Network Support, Active Directory, Network Administration, Dynamic Host Configuration Protocol (DHCP), Technical Support and Services, Firewall, Microsoft Windows, Local Area Networks, Network Security, Network Troubleshooting, Computer Networking, Mac OS, Group Policy, Network Infrastructure, Security Controls, TCP/IP, User Accounts, Authorization (Computing), Network Protocols, Multi-Factor Authentication
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Closing (Sales), Sales, Professional Development, Customer Relationship Building, Sales Strategy, Professionalism, Persuasive Communication, Emotional Intelligence, Influencing, Adaptability, Negotiation, Data Centers, Customer Insights, Interviewing Skills, Public Speaking, Job Analysis, Account Management, Lead Generation, Customer Relationship Management, Digital Content
Beginner · Professional Certificate · 3 - 6 Months

Johns Hopkins University
Skills you'll gain: Medical Privacy, Health Insurance Portability And Accountability Act (HIPAA) Compliance, Health Information Management, Security Awareness, Personally Identifiable Information, Encryption, Health Care, Health Care Procedure and Regulation, Data Security, Cyber Attacks, Medical Records, Information Privacy, Cloud Computing, Patient Safety
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Technical Support and Services, Technical Support, Customer Support, Help Desk Support, Negotiation, Relationship Building, Business Relationship Management, Professional Networking, Verbal Communication Skills, Knowledge Transfer, Constructive Feedback, Initiative and Leadership, Ethical Standards And Conduct
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Cloud Services, Virtualization, Cloud Platforms, Productivity Software, Cloud Solutions, Cloud Computing, Google Workspace, Business Technologies, Technical Support and Services, Collaborative Software, Microsoft 365, Technical Support, Servers, Virtual Machines, Microsoft Teams, Amazon Elastic Compute Cloud, Amazon S3
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Hardware Troubleshooting, Computer Hardware, Digital Transformation, Technical Support, System Support, Servers, Network Security, Data Security, IT Infrastructure, Operating Systems, Data Storage, Computer Networking
Beginner · Course · 1 - 4 Weeks