Coursera

Digital Marketing Operations & Analytics Specialization

Coursera

Digital Marketing Operations & Analytics Specialization

Drive Marketing ROI Through Data Operations. Transform marketing chaos into measurable success with systematic operations and analytics.

Hurix Digital
John Whitworth

Instructors: Hurix Digital

Included with Coursera Plus

Get in-depth knowledge of a subject
Beginner level

Recommended experience

4 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
Get in-depth knowledge of a subject
Beginner level

Recommended experience

4 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Execute multi-channel campaigns using automation tools while measuring performance through professional analytics platforms.

  • Transform raw marketing data into actionable insights using pivot tables, BI dashboards, and funnel visualization techniques.

  • Optimize marketing ROI by analyzing channel performance, identifying conversion bottlenecks, and implementing data-driven strategies.

Details to know

Shareable certificate

Add to your LinkedIn profile

Taught in English
Recently updated!

January 2026

See how employees at top companies are mastering in-demand skills

 logos of Petrobras, TATA, Danone, Capgemini, P&G and L'Oreal

Advance your subject-matter expertise

  • Learn in-demand skills from university and industry experts
  • Master a subject or tool with hands-on projects
  • Develop a deep understanding of key concepts
  • Earn a career certificate from Coursera

Specialization - 22 course series

What you'll learn

  • Project management acronyms are a shared language that enables clear, efficient communication across marketing teams and stakeholders

  • Digital task management tools like Trello transform individual to-do lists into transparent, collaborative workflows that keep entire teams aligned

  • Structured task documentation with clear deadlines and action items prevents work from falling through the cracks and enables project accountability

  • Mastering foundational project management vocabulary and tools is essential for contributing effectively to modern marketing teams

Skills you'll gain

Category: Organizational Skills
Category: Project Management
Category: Communication
Category: Collaborative Software
Category: Marketing Operations
Category: Workflow Management
Category: Project Coordination

What you'll learn

  • Digital engagement metrics like open & click-through rates provide the essential foundation for measuring marketing effectiveness and quality.

  • Email platforms enable systematic professional communication creation with consistent branding and scalable campaign execution capabilities.

  • Understanding metric definitions empowers data-driven decisions, transforming marketing from guesswork into measurable business activities.

  • Platform skills combined with metric literacy create the essential toolkit for successful digital marketing professionals in competitive landscapes.

Skills you'll gain

Category: Newsletters
Category: Content Creation
Category: Email Marketing
Category: Campaign Management
Category: Performance Measurement
Category: Digital Marketing
Category: Business Metrics
Category: Marketing Effectiveness
Category: Key Performance Indicators (KPIs)
Category: Content Performance Analysis
Category: Driving engagement
Category: Marketing Materials
Category: Customer Engagement
Category: Performance Metric

What you'll learn

  • Strategic research method selection improves resource efficiency and delivers focused insights aligned with defined business goals.

  • Strong survey design produces unbiased, actionable data that turns customer assumptions into evidence-based decisions.

  • Combining research methods with practical tools enables quick deployment of professional market research in real scenarios.

  • High-quality market research underpins customer-focused products and marketing strategies that connect with target audiences.

Skills you'll gain

Category: Market Research
Category: Customer Insights
Category: Data Collection
Category: Data-Driven Decision-Making
Category: Market Analysis
Category: User Research
Category: Google Analytics
Category: Surveys
Category: Marketing
Category: Marketing Analytics
Category: Research Methodologies

What you'll learn

  • Systematic tool selection &workflow design are foundational to professional social media management, enabling consistent brand presence efficiently.

  • Standardized response frameworks ensure brand consistency &compliance while enabling faster customer service resolution across social touchpoints.

  • Effective social media operations require integration between scheduling platforms and CRM systems for comprehensive tracking and accountability.

  • Professional social media management transforms from reactive posting to proactive strategic communication through tool utilization &processes.

Skills you'll gain

Category: Social Media Content
Category: Social Media Management
Category: Digital Communications
Category: Customer Communications Management
Category: Social Media Marketing

What you'll learn

  • Brand measurement needs both quantitative metrics and qualitative insights (sentiment, perception) for complete health.

  • Social media monitoring means systematic data capture: proper search parameters, filtering relevant mentions, organizing into trackable formats.

  • Brand presence tracking requires consistent methodology and structured documentation that enables ongoing analysis and trend identification.

  • Brand monitoring improves when measurement frameworks combine real-time social media capture with periodic qualitative assessment methods.

Skills you'll gain

Category: Market Research
Category: Sales Pipelines
Category: Marketing Automation
Category: Web Analytics
Category: Marketing Effectiveness
Category: Marketing Operations
Category: Lead Generation
Category: Performance Analysis
Category: Customer Relationship Management (CRM) Software
Category: Social Media
Category: Business Metrics
Category: Customer Acquisition Management
Category: Brand Management
Category: Branding
Category: Social Media Management
Category: Brand Awareness
Category: Data Capture

What you'll learn

  • The buyer's journey provides a universal framework for understanding customer decision-making that transcends specific industries or products.

  • Content classification based on buyer journey stages enables strategic resource allocation and identifies critical gaps in marketing communications.

  • Systematic content auditing transforms reactive marketing into proactive customer guidance, improving conversion rates and customer experience.

  • Effective content strategy requires ongoing alignment between content assets and customer needs at each decision-making stage.

Skills you'll gain

Category: Content Strategy
Category: Marketing Materials
Category: Gap Analysis
Category: Marketing Strategies
Category: Consumer Behaviour
Category: Customer Analysis
Category: Marketing Operations
Category: Customer experience strategy (CX)
Category: Content Marketing
Category: Content Management
Category: Sales Process

What you'll learn

  • Visual brand consistency across all digital touchpoints is fundamental to building customer trust and recognition in competitive markets.

  • Understanding the difference between symbolic logomarks and typographic wordmarks enables more strategic brand application decisions.

  • Systematic brand guideline compliance requires structured review processes that can be scaled across teams and campaigns.

  • Brand asset verification is not just about aesthetic appeal—it directly impacts brand equity and customer perception in digital environments

Skills you'll gain

Category: Digital Marketing
Category: Marketing Materials
Category: Style Guides
Category: Marketing Design
Category: Graphic Design
Category: Operational Excellence
Category: Branding

What you'll learn

  • Systematic SEO auditing using specialized tools is essential forprioritizing optimization opportunities that impact search visibility.

  • On-page optimization success depends on methodically addressing fundamental elements—titles, descriptions, headings, alt text—before advanced tactics

  • Performance measurement through ranking analysis is critical for demonstrating SEO value and informing future optimization strategies.

  • Sustainable SEO improvement requires establishing baselines, implementing changes systematically, and measuring results consistently over time.

Skills you'll gain

Category: Search Engine Optimization
Category: Performance Measurement
Category: Auditing
Category: Data-Driven Decision-Making
Category: Content Management Systems
Category: Keyword Research
Category: Performance Analysis
Category: Web Content Accessibility Guidelines
Category: Competitive Analysis
Category: Digital Marketing
Category: Google Analytics
Category: Web Analytics and SEO
Category: Technical Consulting

What you'll learn

  • Email automation success depends on strategic sequence design, personalization, and rigorous quality assurance testing before launch.

  • Performance optimization is an iterative process that requires systematic comparison against industry benchmarks rather than internal metrics alone.

  • Effective marketing automation combines technical execution with analytical thinking to deliver consistent engagement improvements.

  • Sustainable email marketing growth comes from building repeatable processes for both campaign creation and performance evaluation.

Skills you'll gain

Category: Performance Analysis
Category: Benchmarking
Category: Data-Driven Decision-Making
Category: Marketing Automation
Category: Automation
Category: Campaign Management
Category: Quality Assurance
Category: Personalized Service
Category: Performance Metric
Category: Customer Engagement
Category: HubSpot CRM
Category: Key Performance Indicators (KPIs)
Category: Marketing Effectiveness
Category: Marketing Analytics
Category: Email Automation
Category: Email Marketing
Category: Performance Measurement

What you'll learn

  • Systematic lead management processes are critical for preventing revenue leakage and ensuring proper sales team coordination.

  • Data-driven funnel analysis enables proactive identification of conversion bottlenecks before they significantly impact business performance.

  • Integration between CRM operations and performance analytics creates a feedback loop that drives continuous pipeline optimization.

  • Proper lead lifecycle management requires both technical execution and analytical oversight to maximize conversion opportunities.

Brand Styles: Audit & Apply

Brand Styles: Audit & Apply

Course 11 1 hour

What you'll learn

  • Brand consistency requires systematic documentation and regular updates to style guides as organizational visual identity evolves.

  • Effective compliance auditing depends on structured scoring methodologies that provide measurable, actionable feedback for creative teams.

  • Cross-functional collaboration tools like SharePoint and Teams are essential for maintaining brand integrity at scale.

  • Quality assurance in brand management serves both immediate compliance needs and long-term brand equity protection.

Skills you'll gain

Category: Compliance Auditing
Category: Document Management
Category: Workflow Management
Category: Marketing Design
Category: Collaborative Software
Category: Branding
Category: Quality Assurance
Category: Digital Marketing
Category: Brand Management
Category: Style Guides
Category: Version Control
Category: Marketing Analytics
Collaborative Document Sharing

Collaborative Document Sharing

Course 12 2 hours

What you'll learn

  • Permission-based sharing ensures secure collaboration—understanding user roles prevents data exposure and maintains proper access controls.

  • Verification workflows are essential for successful teamwork—confirming receipt and access prevents miscommunication and project delays.

  • Digital collaboration platforms standardize permissions across tools, making these foundational skills transferable to any cloud-based workspace.

  • Effective document sharing requires both technical execution and communication follow-through to maintain team productivity and information security.

Skills you'll gain

Category: Document Management
Category: Verification And Validation
Category: Microsoft 365
Category: File Management
Category: Project Documentation
Category: Data Sharing
Category: Security Awareness
Category: Google Workspace
Category: Collaborative Software
Category: Shared Media
Category: Role-Based Access Control (RBAC)
Category: Cross-Functional Collaboration
Category: Google Docs

What you'll learn

  • Strategic content scheduling with proper asset management and tracking codes creates a foundation for measurable social media success.

  • Performance analysis reviews engagement, reach, and content results to uncover optimization opportunities and improve outcomes.

  • Data-driven decision making in social media involves correlating content attributes with audience engagement to inform future content strategies.

  • Consistent measurement and optimization cycles enable continuous improvement of social media ROI and audience growth.

Skills you'll gain

Category: Scheduling
Category: Trend Analysis
Category: Marketing Analytics
Category: Content Strategy
Category: Analytics
Category: Web Analytics
Category: Social Media Campaigns
Category: Content Creation
Category: Social Media Management
Category: Social Media Marketing
Category: Performance Analysis
Category: Descriptive Analytics
Category: Social Media Strategy
Category: Process Optimization

What you'll learn

  • Effective persona development blends demographic, psychographic, and behavioral data to guide focused content strategies.

  • Engagement patterns differ by persona, requiring data-driven timing and channel choices to maximize reach and impact.

  • Ongoing performance review and schedule refinement using persona metrics improves ROI and sustains competitiveness.

  • Persona-based marketing succeeds through continuous measurement and iteration, not fixed or one-time strategies.

Skills you'll gain

Category: Content Performance Analysis
Category: Scheduling
Category: Persona (User Experience)
Category: Return On Investment
Category: Strategic Decision-Making
Category: Social Media Content
Category: Performance Measurement
Category: Content Strategy
Category: Content Marketing
Category: Data Storytelling
Category: Customer Insights
Category: Persona Development
Category: Target Audience
Category: Marketing Analytics
Category: Drive Engagement
Category: Key Performance Indicators (KPIs)

What you'll learn

  • Strategic analysis should be evidence-based, using systematic evaluation of internal strengths and external market conditions to guide decisions.

  • Omni-channel marketing needs integrated thinking across personas and touchpoints because customers experience the brand as one whole.

  • Performance metrics must be defined upfront so success is clear, aligned to strategy, and supports continuous optimization.

  • Collaborative planning improves results by turning shared insights into stronger strategies through visual tools and structured reviews.

Skills you'll gain

Category: Performance Measurement
Category: Analysis
Category: Marketing Planning
Category: Customer Retention
Category: Brand Management
Category: Customer Insights

What you'll learn

  • Measures of central tendency provide the foundation for understanding any dataset's key characteristics and form the basis for all advanced analytics

  • Pivot tables transform raw data into organized summaries that reveal actionable insights otherwise buried in spreadsheet noise.

  • Proper data preparation and understanding of spreadsheet functionality are essential prerequisites for meaningful marketing analytics.

  • Small-scale data analysis skills in Excel serve as the gateway to more sophisticated business intelligence and analytics career paths.

Skills you'll gain

Category: Data-Driven Decision-Making
Category: Marketing Analytics
Category: Pivot Tables And Charts
Category: Marketing Strategies
Category: Advanced Analytics
Category: Data Transformation
Category: Descriptive Statistics
Category: Statistics
Category: Marketing Effectiveness
Category: Statistical Methods
Category: Data Import/Export
Category: Descriptive Analytics
Category: Data Analysis
Category: Spreadsheet Software
Category: Microsoft Excel
Category: Small Data
Category: Data Wrangling

What you'll learn

  • Accurate metric definitions form the foundation of reliable data interpretation and team communication.

  • Systematic platform navigation creates consistent, repeatable data retrieval processes that scale across marketing campaigns.

  • Technical documentation is the primary source to understand platform capabilities and acts as a safeguard against misinterpretation.

  • Standardized data collection workflows enable meaningful performance comparisons and trend analysis over time.

Skills you'll gain

Category: Marketing Analytics
Category: Web Analytics
Category: Performance Metric
Category: Data Presentation
Category: Technical Communication
Category: Technical Documentation
Category: Data Analysis
Category: Data-Driven Decision-Making
Category: Web Analytics and SEO
Category: Team Oriented
Category: Analytics

What you'll learn

  • BI tools are essential infrastructure for modern marketing analytics, providing scalable alternatives to basic spreadsheet applications.

  • Visual data representation accelerates insight discovery and stakeholder communication more effectively than raw data tables.

  • Foundational chart creation skills transfer across multiple BI platforms, making initial tool mastery a gateway to advanced analytics capabilities.

  • Data connection and basic visualization workflows follow consistent patterns regardless of specific tool selection.

Skills you'll gain

Category: Data Visualization Software
Category: Business Intelligence
Category: Performance Reporting
Category: Campaign Management
Category: Marketing Analytics
Category: Splunk
Category: Data Integration
Category: IBM Cognos Analytics
Category: Power BI
Category: Data Presentation
Category: Grafana
Category: Dashboard
Category: Tableau Software

What you'll learn

  • Systematic funnel analysis requires both quantitative investigation and qualitative user behavior understanding to identify true conversion barriers.

  • Multi-source dashboard integration transforms siloed data into unified business intelligence that enables strategic decision-making.

  • Effective hypothesis formation about user drop-offs must be grounded in both data patterns and user experience principles.

  • Interactive visualization design should prioritize stakeholder accessibility and actionable insights over technical complexity

Skills you'll gain

Category: Business Intelligence
Category: Dashboard
Category: Marketing Analytics
Category: User Flows
Category: Data Presentation
Category: Web Analytics
Category: Gap Analysis
Category: Grafana
Category: Process Optimization
Category: User Research
Category: Performance Analysis
Category: Google Analytics
Category: Interactive Data Visualization
Category: Analytics
Category: Customer Analysis
Category: Data-Driven Decision-Making
Category: Tableau Software
Category: Data Synthesis
Category: Descriptive Analytics
Category: Looker (Software)

What you'll learn

  • Accurate event tracking is foundational to meaningful marketing measurement and requires both proper technical implementation and validation

  • Marketing channel evaluation must focus on conversion attribution and cost-per-acquisition analysis for strategic resource allocation decisions.

  • Real-time debugging and verification processes are essential for maintaining data integrity and ensuring tracking captures intended behaviors.

  • Successful marketing optimization relies on consistent measurement frameworks that enable fair comparison of channel performance across sources.

Skills you'll gain

Category: Google Analytics
Category: Marketing Analytics
Category: Marketing Channel
Category: Budget Management
Category: Event Monitoring
Category: Data Validation
Category: Strategic Decision-Making
Category: Data Capture
Category: System Configuration
Category: Web Analytics
Category: Marketing Strategies
Category: Performance Analysis
Category: Marketing Budgets
Category: Marketing Effectiveness
Category: Real Time Data

What you'll learn

  • Data organization through pivot tables is fundamental for revealing performance patterns across marketing channels that remain hidden in raw data.

  • Visual trend analysis requires systematic interpretation of peaks, troughs, and changes to distinguish random fluctuations from meaningful signals.

  • Effective marketing optimization depends on calculating key metrics like average order value and revenue by channel against historical benchmarks.

  • Strategic marketing decisions emerge from combining quantitative analysis with critical evaluation of trend magnitude and business implications.

Skills you'll gain

Category: Spreadsheet Software
Category: Trend Analysis
Category: Business Metrics
Category: Performance Reporting
Category: Marketing Strategies
Category: Pivot Tables And Charts
Category: Marketing Budgets
Category: Performance marketing
Category: Marketing
Category: Data-Driven Decision-Making
Category: Performance Metric
Category: Microsoft Excel
Category: Google Sheets
Category: Business Reporting
Category: Marketing Analytics
Category: Performance Measurement
Category: Time Series Analysis and Forecasting
Category: Descriptive Analytics

What you'll learn

  • Effective marketing measurement requires systematic data integration and visualization to reveal the complete customer journey narrative.

  • Strategic performance analysis focuses on identifying high-impact, testable opportunities rather than just reporting metrics and basic summaries.

  • Successful marketing optimization depends on establishing clear insight-to-action workflows that enable rapid testing and measurement processes.

  • Sustainable growth comes from repeatable processes transforming data patterns into consistent, measurable business improvements.

Skills you'll gain

Category: Analytics
Category: Marketing Analytics
Category: Web Analytics
Category: Gap Analysis
Category: Customer Analysis
Category: Performance Analysis
Category: Data Storytelling
Category: Interactive Data Visualization
Category: Performance Measurement
Category: Data Analysis
Category: Business Intelligence
Category: Performance Improvement
Category: Marketing Strategies
Category: Dashboard
Category: Process Improvement and Optimization
Category: Customer Insights
Category: Marketing Effectiveness
Category: Business Marketing
Category: Data Presentation

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructors

Hurix Digital
Coursera
237 Courses 12,046 learners
John Whitworth
Coursera
20 Courses 401 learners

Offered by

Coursera

You might also like

Why people choose Coursera for their career

Felipe M.

Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."

Jennifer J.

Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."

Larry W.

Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."

Chaitanya A.

"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."
Coursera Plus

Open new doors with Coursera Plus

Unlimited access to 10,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription

Advance your career with an online degree

Earn a degree from world-class universities - 100% online

Join over 3,400 global companies that choose Coursera for Business

Upskill your employees to excel in the digital economy

Frequently asked questions