Coursera

User Retention Analytics Specialization

Coursera

User Retention Analytics Specialization

Transform User Data Into Retention Strategy. Build analytics expertise to identify user patterns, optimize funnels, and boost retention rates.

Hurix Digital
John Whitworth

Instructors: Hurix Digital

Included with Coursera Plus

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Get in-depth knowledge of a subject
Intermediate level

Recommended experience

4 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
Get in-depth knowledge of a subject
Intermediate level

Recommended experience

4 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Analyze user cohorts and retention curves to identify patterns driving long-term engagement

  • Build predictive models linking activation metrics to retention for data-driven decisions

  • Create interactive dashboards and visualizations that communicate retention insights effectively

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Taught in English
Recently updated!

January 2026

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Specialization - 7 course series

What you'll learn

  • Clustering-based user segmentation uncovers behavior patterns for better personalization and targeting.

  • Retention methods shape insights—choosing the right one ensures accurate product health assessment.

  • Identifying power users enables better retention, feature design, and lifetime value growth.

  • Clear communication and documentation turn technical analysis into actionable, team-wide impact.

Skills you'll gain

Category: Customer Retention
Category: Data-Driven Decision-Making
Category: Machine Learning Algorithms
Category: Marketing Analytics
Category: Advanced Analytics
Category: Data Analysis
Category: Performance Measurement
Category: Technical Documentation
Category: Product Management
Category: Strategic Decision-Making
Category: Customer Insights
Category: Customer Analysis
Category: Unsupervised Learning
Category: Product Strategy
Category: Data Storytelling

What you'll learn

  • Cohort analysis reveals long-term quality of acquisition channels, enabling data-driven marketing spend decisions.

  • Comparing retention curves across calendar and age-aligned cohorts helps distinguish seasonal patterns from user fatigue.

  • Effective retention analysis combines business context like release schedules and holidays with quantitative metrics.

  • Segmenting cohorts by acquisition channel and cost-per-cohort uncovers product-market fit and sustainable user value

Skills you'll gain

Category: Customer Retention
Category: Web Analytics
Category: Time Series Analysis and Forecasting
Category: Marketing Analytics
Category: Customer Analysis
Category: Performance Metric
Category: Data Analysis
Category: Trend Analysis
Category: Forecasting
Category: Product Management
Category: Analysis
Category: Looker (Software)
Category: Marketing Channel
Category: Strategic Marketing
Category: Customer Insights

What you'll learn

  • Mastering SQL dialects ensures analytics portability across platforms and prevents costly query migration issues.

  • Window functions vary by SQL type, so understanding syntax differences is key for accurate analysis.

  • Event data aggregation powers time-series analysis, turning raw behavior data into valuable business metrics.

  • Data transformation blends SQL precision with Pandas flexibility to handle complex analytical workflows.

Skills you'll gain

Category: Pandas (Python Package)
Category: SQL
Category: Data Transformation
Category: Analytics
Category: Data Manipulation
Category: Data Wrangling
Category: Apache Spark
Category: Pivot Tables And Charts
Category: Query Languages
Category: Consolidation
Category: Time Series Analysis and Forecasting

What you'll learn

  • Effective dashboards start by understanding stakeholder questions and the analytical workflows they rely on for decisions.

  • Self-service dashboards balance powerful features with intuitive design, enabling exploration without user overload.

  • Drill-through interactions turn static reports into dynamic tools, guiding users from summaries to detailed insights.

  • Successful dashboards combine technical skill with empathetic design to connect business needs and capabilities.

Skills you'll gain

Category: Interactive Data Visualization
Category: Business Requirements
Category: Web Analytics
Category: Business Analytics
Category: Dashboard
Category: Requirements Elicitation
Category: Data Presentation
Category: Business Intelligence
Category: Stakeholder Analysis
Category: Self Service Technologies
Category: Performance Analysis
Category: Key Performance Indicators (KPIs)
Category: Requirements Analysis
Category: Data Storytelling

What you'll learn

  • Retention metric choice, such as n-day or rolling, shapes how user behavior patterns are interpreted for strategy.

  • Survival analysis offers a robust statistical method to compare retention across groups and guide optimization.

  • Significance testing in retention analysis avoids misleading results from random variation and supports sound decisions.

  • Survival curve visuals simplify complex retention data into insights stakeholders can quickly understand and use.

Skills you'll gain

Category: Statistical Hypothesis Testing
Category: R Programming
Category: Performance Metric
Category: Statistical Methods
Category: Data Analysis
Category: Customer Insights
Category: Statistical Analysis
Category: Customer Engagement
Category: Product Improvement
Category: Business Metrics
Category: Analytics
Category: Customer Retention
Category: Statistics
Category: Trend Analysis

What you'll learn

  • Retention heatmaps expose user trends over time, making cohort insights clear and actionable for product and marketing teams.

  • Good visualization balances design and accessibility, ensuring insights are clear and inclusive for all users.

  • Event annotation links retention shifts to business actions, turning visual data into actionable explanations.

  • Visual accessibility checks ensure accurate, unbiased insights and prevent misinterpretation in data communication.

Skills you'll gain

Category: Web Content Accessibility Guidelines
Category: Heat Maps
Category: Statistical Visualization
Category: Tableau Software
Category: Plot (Graphics)
Category: Data Storytelling
Category: Customer Retention
Category: Data Presentation
Category: Stakeholder Communications
Category: Timelines
Category: Data Visualization Software
Design and Optimize User Funnels

Design and Optimize User Funnels

Course 7 2 hours

What you'll learn

  • Selecting activation events needs analysis of user behavior and conversions to identify actions that drive success.

  • Funnel evaluation should simplify user flow while keeping key business validation steps intact.

  • Funnel optimization blends drop-off data with user insights to guide smarter process improvements.

  • Ongoing testing and measurement ensure funnels stay effective as user behavior and expectations change.

Skills you'll gain

Category: Process Improvement and Optimization
Category: Process Analysis
Category: Dashboard
Category: Customer Insights
Category: Process Mapping
Category: Marketing Analytics
Category: Analysis
Category: Customer experience improvement
Category: Customer Analysis
Category: Key Performance Indicators (KPIs)
Category: Process Design
Category: Business Metrics
Category: Web Analytics
Category: Driving engagement
Category: Data-Driven Decision-Making
Category: User Feedback

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Instructors

Hurix Digital
Coursera
237 Courses 12,046 learners
John Whitworth
Coursera
20 Courses 401 learners

Offered by

Coursera

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