Chevron Left
Back to Operations and Process Management

Learner Reviews & Feedback for Operations and Process Management by Illinois Tech

4.8
stars
192 ratings

About the Course

The course focuses on teaching students how to successfully analyze a business process, research methods of improving a process, and adapt/integrate the improvement. methods into the business process in a prioritized and actionable manner. The goal of the course is to expose students to a universal set of business processes and provide them with a formal approach to improving and monitoring the health of those processes that they can apply in a current or future opportunity....

Top reviews

AA

Aug 2, 2025

Excellent course, covered all the main areas thoroughly. Well structured, flows well across the piece. Enjoyable and recommended.

SA

Aug 31, 2024

It was such a thorough course giving so much of insights on different angles of leading a business. A must for every operations manager to attend.

Filter by:

26 - 48 of 48 Reviews for Operations and Process Management

By Alexis R

•

Oct 18, 2025

All the topics were so interesting and I also liked the way and the structure they use for teaching

By Mpho M M

•

Oct 8, 2024

Coursera is the best, easy to access my study portal every thing was just perfect thank you.

By JP N

•

Apr 2, 2025

A very informative subject, and change some of my views especially in calculating ROI.

By Zacharia S

•

Feb 24, 2025

Very interesting with brief examples and case studies. I Highly recommend this course.

By Dennis C D B

•

Oct 15, 2024

Excellent course. Great additional learning resources. Well structured. Thanks prof.

By Michael S Q

•

Dec 21, 2024

Great course to learn new skills or review, refresh, or master old ones.

By Suryakant K S

•

Mar 30, 2025

Great Course, Very Informative and well structured... I learned a lot

By Matt

•

Nov 29, 2024

The instructor was fantastic and the course material was very useful!

By Chimwemwe L .

•

Dec 14, 2025

Very practical and useful in day to day work.

By Yuliia K

•

Nov 6, 2025

Very practical with examples and framewoks.

By Yongliang G

•

Mar 13, 2025

great course.I like it and It's useful

By Luis U

•

Nov 11, 2024

Excelente. Preciso y conciso.

By Ortega S

•

Feb 12, 2025

a comprehensive learning

By sabrina s s s

•

Mar 8, 2025

Is a great course

By Samuel F

•

Jan 23, 2025

Incredible course

By Ainara M

•

Dec 7, 2024

great course!!!

By Christoph B

•

Dec 31, 2024

Overall good and good to follow. It would be great however if the shown presentations could be shared. Talking about digitization but forcing everyone to take notes by hand seems a little old-school. I always benefit more from scripts that I can edit and take notes in.

By Anthony A

•

Aug 2, 2025

Excellent course, covered all the main areas thoroughly. Well structured, flows well across the piece. Enjoyable and recommended.

By Eric A G

•

Nov 6, 2025

I have acquired a lot of knowledge which will help me in my carrier

By DANIEL H

•

Jan 6, 2025

Very good course.

By Carlos A B M

•

Nov 20, 2024

very usefull

By Mark B

•

Jan 29, 2026

There was effectively no IT support,, it took me over 25 hrs to get access. The questions can be vague. Eight hours to redo a test is ridiculous. They want verification with a license and facial recognition (didn't realize we were in police state). In an advertising video for another class, it gets the story of David and Goliath wrong (pick up a bible)

By Sobhish t

•

Oct 29, 2024

I didn't find this course very engaging.