In this module, we will explore the core principles of Mobile Device Management (MDM) and its essential functions. You’ll also learn to identify managed devices, configure them remotely with MDM payloads, and handle configuration profiles effectively for seamless device management.

In this module, we will dive into the various Apple account types, from personal accounts to managed ones. You will learn the process of creating both types of accounts and how to set them up for organizational needs.

In this module, we will introduce iCloud and Continuity, two key features that allow Apple devices to work together harmoniously. You’ll explore their benefits, including data synchronization, cross-device experiences, and convenient sharing features like AirDrop.

In this module, we will focus on Apple's security mechanisms for protecting your accounts, from traditional passwords to passkeys. You'll also learn how to use the Passwords app to store and manage your credentials securely.

In this module, we will introduce you to the latest iOS and iPadOS features, with a focus on iOS 18. You’ll also get hands-on guidance for customizing device settings to suit your needs.

In this extensive module, we will cover everything related to restoring and setting up iOS devices, from backing up data to troubleshooting restore issues. You'll learn how to use various methods, including iCloud, Apple Configurator, and direct device restoration.

In this module, we will guide you through networking and sharing features on iOS devices, including troubleshooting techniques for common connectivity issues. We’ll also cover VPN setups and file-sharing options such as AirDrop.

In this module, we will focus on resolving issues with unresponsive apps, offering practical steps to help fix freezes and crashes on iPhones and iPads.

In this module, we will explore the privacy and security tools available on iOS, including location services, app permissions, and Activation Lock. We will also cover steps to ensure your data remains protected.

In this module, we will introduce Sysdiagnose, Apple’s diagnostic tool for iPhone and iPad. You’ll learn how to use it to gather detailed logs that help in troubleshooting complex iOS issues.

In this module, we will provide an introduction to macOS 15, covering its interface, new features, and essential system functions. We will also guide you through using macOS Terminal for command-line operations.

In this module, we’ll walk you through the key tools for setting up and restoring a Mac. You’ll learn to use Recovery Mode, Safe Mode, and Erase Assistant, as well as how to restore or transfer data using Apple Configurator and Migration Assistant.

In this module, we will explore macOS network settings, including Wi-Fi troubleshooting, AirDrop for file sharing, and configuring VPNs. You’ll also learn how to manage network locations and secure network sharing.

In this module, we will dive into the privacy and security features that macOS offers. You'll learn how to secure your Mac using encryption, malware protection, privacy settings, and activation locks.

In this module, we’ll introduce you to macOS diagnostic tools such as Activity Monitor and Console, and show you how to leverage them to analyze system performance and resolve issues. You’ll also learn how to use Terminal for advanced troubleshooting.

In this module, we will explore Apple’s accessibility features that make devices usable for everyone. You'll learn how to use features like VoiceOver and AssistiveTouch to improve the user experience on iOS and macOS.

In this module, we will introduce Apple Intelligence, Apple's AI tools that enhance device functionality. You'll learn how to configure and manage these intelligent features on your Apple devices for improved user experiences.

In this module, we will provide the resources and preparation strategies you need to succeed in the Apple Support Pro Certification exam. We will also share expert tips to boost your confidence and performance.