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Learner Reviews & Feedback for Improving Communication Skills by University of Pennsylvania

4.7
stars
2,100 ratings

About the Course

Learn how to communicate more effectively at work and achieve your goals. Taught by award-winning Wharton professor and best-selling author Maurice Schweitzer, Improving Communications Skills is an essential course designed to give you both the tools you need to improve your communication skills, and the most successful strategies for using them to your advantage. You'll learn how to discover if someone is lying (and how to react if they are), how to develop trust, the best method of communication for negotiation, and how to apologize. You'll also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. By the end of the course, you'll be able to understand what others want, respond strategically to their wants and needs, craft convincing and clear messages, and develop the critical communication skills you need to get ahead in business and in life....

Top reviews

DC

Jan 5, 2021

I liked so much this course. The examples were so good to connect the concept and the real scenarios. Soft skill are so important and I'll use it to increase my communication with my colleagues.

SH

Aug 29, 2022

This is one of the best courses I've attended. The instructor was impressive. I learned a lot from this course. I absolutely recommend this course to anyone willing to improve her/his communication.

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251 - 275 of 538 Reviews for Improving Communication Skills

By ssvetozar

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Mar 19, 2022

Very usefull end intersting presentations.Thanks

By Joshua T

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Jan 31, 2026

Great Course! Fascinating. Engaging. Thank you!

By murtuza a

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Feb 2, 2021

One of the best courses in Communication Skills

By Mary O

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Nov 17, 2024

Thai course is very impressive and praCTI all.

By Gaurav P

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Apr 15, 2020

Thanks a lot coursera. I really learned a lot.

By Arthur L C I

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Jun 7, 2025

I love this course I’ve learned a lot from it

By Blanche J

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Mar 26, 2020

Loved the stories on how to apply to my life!

By Hard w W

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Jan 31, 2026

Saya suka dalam improvisasi komunikasi skill

By ビクター

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Jan 8, 2022

AWESOME PROFESSOR AND VIVID COURSE MATERIAL

By Atilio M

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Mar 7, 2019

Great course, easy to follow and understand.

By Solomon O

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Jul 24, 2022

Great course. Very detailed and interesting

By Sarah T

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Mar 27, 2020

Excellent course, with concise information.

By Satish K S

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May 27, 2018

Amazing experience of learning!

Great course

By Gvantsa K

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Sep 19, 2025

perfect...................................

By Jennifer S

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Jun 13, 2021

The course was perfect and understandable

By Beshoy A

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Mar 23, 2020

Great course and the most needed nowadays

By Nurgul

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Jun 4, 2018

Thank you very much for this nice course!

By Mercy O

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Apr 5, 2021

very educative. I enjoyed the course!!!!

By Irena V

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Apr 29, 2020

Very interesting course, easy to follow,

By Lim K B J

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Mar 28, 2020

Great course on effective communication.

By Antonio C V G

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Apr 7, 2020

Excellent!!! Top top training for free.

By pacita d

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Oct 1, 2024

i love the difficulty of the assigment

By Jay N

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Apr 13, 2020

i have learned a lot from this course!

By Pavitheran A R

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Jun 3, 2018

Great informative and remainder course

By Dave T

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Apr 13, 2023

Very informational course - loved it!